Thank you for shopping with Brooke Blaze. We want you to be completely satisfied with your purchase. If you are unhappy with your order, our return process is designed to be simple and straightforward.
14-Day Return Period
You have 14 days from the date of delivery to submit a Return Request for an item you wish to return for a refund.
To be eligible for a refund, the item must be unused, in the same condition in which you received it, and in its original packaging.
Return Process
- Complete the Return Request Form located at the bottom of this page.
- After we receive and accept your request, we will email you a Return Merchandise Authorization (RMA) and a return shipping label.
- Securely pack the item in its original packaging, including all accessories and documentation that came with it.
- Use the provided shipping label to send the item to the return address included with your authorization.
Please do not send an item back before receiving a Return Merchandise Authorization. Unauthorized returns will not be accepted.
Refunds
Once we receive your return, we will inspect the item and verify its condition. If the return is approved, we will issue your refund to the original payment method.
Please allow up to seven business days after inspection for us to process your refund. Your financial institution may require additional time to post the refund to your account.
Shipping and Handling Costs
Original shipping and handling charges are non-refundable. Once your return is approved and a return shipping label is issued, the cost of return shipping will be deducted from your refund.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us promptly and no later than 14 days after delivery.
Include your order number, a description of the issue, and photographs when reasonably requested. After reviewing the issue, we may provide a replacement, store credit, or refund, as appropriate.
Exclusions and Additional Conditions
Certain products may not be eligible for return because of their nature. Non-returnable products will be clearly identified on their product pages.
The following conditions also apply:
- Unauthorized returns will not be accepted.
- Items priced over $100 are subject to a 15% restocking fee.
- Returns must be received within 30 days of the RMA issue date, unopened and in their original packaging.
- Returning an item for warranty evaluation does not guarantee a replacement or credit.
- No credit will be issued for software or computer returns.
We reserve the right to refuse any return that does not meet the requirements of this policy. Nothing in this policy limits any rights or remedies that cannot be waived under applicable law.
Contact Us
If you have questions about this Returns Policy or need assistance with a return, please contact our customer service team at info@brookeblaze.com.
Thank you for choosing Brooke Blaze.
Return Claim
Tell us what happened.
Share your contact details, a short description, and any helpful photos. Your claim will be sent directly to the Brooke Blaze customer care team. Please do not include payment card information.