Frequently Asked Questions
General
Do I need a Brooke Blaze account?
Creating a Brooke Blaze account is free and makes it easier to manage your orders and receive our newsletter. You can unsubscribe from marketing emails at any time by selecting the unsubscribe link at the bottom of an email.
Will I receive emails or text messages after placing an order?
When you place an order through BrookeBlaze.com or the Shop app, we may use the email address or mobile number you provide to send order updates and other communications.
You may unsubscribe from marketing emails at any time. Transactional messages concerning an active order may still be sent when necessary.
Tarjetas de regalo
Do you offer gift cards?
Yes! Brooke Blaze digital gift cards are available in denominations ranging from $25 to $500.
After purchase, the digital gift card will be sent to the email address provided during checkout. Please verify the recipient’s email address before completing your order.
Shipping
What happens if an item is out of stock?
We work hard to keep our online inventory accurate, but occasional stock discrepancies may occur.
If we cannot fulfill an item in your order, we will ship any available items and contact you about the remaining item. You may choose to wait for it to be restocked or receive a refund for the unavailable item.
How long does order processing take?
Orders generally require up to two business days to process. Once your order has been prepared, it will be transferred to the shipping carrier.
The complete process from order placement to shipment may take up to four business days. If we expect your order to take longer than one week to ship, our Support team will contact you.
How will my order be shipped?
Domestic orders are generally shipped through UPS or USPS.
APO/FPO, diplomatic, and international orders may be shipped through DHL or USPS, depending on the destination and service availability.
How much does shipping cost?
We offer free standard shipping on orders of $50 or more delivered within the contiguous United States.
Orders under $50 are subject to a flat $15 shipping and handling fee.
Additional charges include:
- Eligible U.S. territories: $3 handling fee plus applicable shipping charges
- Canada and Northern Territories: $3 handling fee plus applicable shipping charges
- United Kingdom and Europe: $5 handling fee plus applicable shipping charges
All available shipping options and charges will be displayed during checkout.
Where do you ship?
We ship throughout the contiguous United States and to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands. Orders sent outside the contiguous United States are subject to applicable shipping costs and a $3 handling fee.
We can also deliver to:
- P.O. boxes through USPS
- APO/FPO addresses
- Certain diplomatic addresses
- Select international destinations
International service will soon be available in the following locations:
Åland Islands, Albania, Andorra, Armenia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Denmark, Estonia, the Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, the Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, the United Kingdom, and Vatican City.
We plan to add more destinations as shipping services become available.
Do you deliver to APO/FPO and diplomatic addresses?
Yes. We are proud to serve military and diplomatic communities.
Customers are responsible for confirming that the products they order comply with the rules and import restrictions of their destination. Brooke Blaze is not responsible for products delayed, confiscated, or prohibited by customs or other authorities.
Can I change my delivery address?
We may be able to update your delivery address before the order has been dispatched. Please contact Support as soon as possible.
Once your package has shipped, we cannot guarantee that its delivery address can be changed.
What should I do if my delivery is delayed?
Carrier delays can occasionally occur. If your package has not arrived within the estimated delivery window, please contact Support so we can review the tracking information and, when appropriate, open an investigation with the carrier.
Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking link that allows you to follow its progress using the latest information provided by the carrier.
Will I have to pay duties or taxes?
Applicable shipping charges, duties, and taxes for international orders will be displayed during checkout whenever available. These charges vary by destination.
Applicable sales tax will also be calculated and displayed during checkout.
Can I cancel my order?
You may request a cancellation through Support before your order ships. We cannot guarantee cancellation once processing has begun.
If your order has already been dispatched, any request for a refund or replacement will be handled according to our Refund Policy.
Are packages insured?
Packages are insured against loss or damage up to the amount covered by the shipping carrier.
What should I do if my package arrives damaged?
Please inspect your items as soon as your delivery arrives. If an item was damaged in transit, contact Support promptly and include clear photographs of:
- The damaged item
- The interior and exterior packaging
- The shipping label
We will work with the carrier to investigate the claim. You may be asked to provide additional information directly to the carrier or retain the original packaging while the investigation is underway.
Once the claim has been approved, we will offer a refund or replacement, subject to product availability and our applicable policies.
What should I do if my package appears to be lost?
If you believe your package has been lost in transit, please contact Support.
We will review the tracking information and work with the carrier to investigate. You may be asked to provide additional information. If the carrier confirms that the package was lost, we will offer a refund or replacement, subject to product availability and our applicable policies.
Local Delivery
Do you offer local delivery?
Yes! We offer same-day delivery in eligible Los Angeles County areas.
Orders must be placed through BrookeBlaze.com or the Shop app. Orders received by 2:00 p.m. PT are eligible for delivery that evening. Orders received after the cutoff will generally be scheduled for the following day.
How much does local delivery cost?
Local delivery is free on eligible orders of $40 or more. Orders under $40 may be delivered through one of our third-party courier service for an additional fee.
Where is local delivery available?
Local delivery is available in select Los Angeles County ZIP codes. We will continue to update and expand our delivery area.
Los Angeles
90004, 90005, 90006, 90007, 90008, 90010, 90012, 90013, 90014, 90015, 90016, 90017, 90018, 90019, 90020, 90021, 90024, 90025, 90026, 90027, 90028, 90029, 90030, 90034, 90035, 90036, 90037, 90038, 90039, 90041, 90042, 90043, 90045, 90046, 90047, 90048, 90050, 90051, 90053, 90054, 90055, 90056, 90057, 90060, 90062, 90064, 90065, 90066, 90067, 90068, 90070, 90071, 90073, 90075, 90076, 90078, 90080, 90081, 90082, 90083, 90086, 90087, 90089, 90093, 90094, 90095
Inglewood
90301, 90302, 90303, 90304, 90305, 90306, 90307, 90308, 90309, 90310, 90311, 90312
South Bay
90245, 90247, 90248, 90249, 90250, 90251, 90254, 90260, 90261, 90266, 90267, 90280
West Los Angeles and Silicon Beach
90230, 90231, 90232, 90233, 90272, 90291, 90292, 90293, 90294, 90295, 90296, 90401, 90405
Valley Areas
90402, 90403, 90404, 90406, 90407, 90408, 90409, 90410, 90411, 91201, 91204, 91205, 91209, 91210, 91221, 91225, 91226, 91304, 91316, 91335, 91337, 91357, 91401, 91403, 91404, 91405, 91407, 91411, 91413, 91416, 91423, 91426, 91436, 91505, 91506, 91601, 91602, 91603, 91604, 91605, 91606, 91607, 91608, 91609, 91610, 91614, 91615, 91616, 91617, 91618
Beverly Hills and West Hollywood
90049, 90069, 90077, 90209, 90210, 90211, 90212, 90213
When will my local order arrive?
Eligible orders placed by 2:00 p.m. PT are generally delivered by 8:00 p.m. that evening.
Orders placed after 2:00 p.m. PT are generally scheduled for the following day. We aim to complete these deliveries by noon when possible, but morning delivery is not guaranteed.
You may receive updates by text message, email, or through the Shop app, depending on the contact method selected during checkout.
Are all products eligible for local delivery?
Local delivery is currently available for most of our items. To view eligible items, visit the “LA Delivery” collection on our website. Products outside that collection may need to be shipped separately.
How do I select local delivery during checkout?
Add eligible products to your cart and proceed to checkout. After entering a qualifying delivery address, select “Local Delivery.” You will also be asked to provide a mobile number and may add delivery instructions before completing checkout.
How can I track my local delivery?
You can follow your delivery through the Shop app. If you provide a mobile number, you may also receive text updates when:
- Your order is confirmed
- An item is unavailable
- Your order is being prepared
- Your order is out for delivery
- Delivery has been completed
How is delivery confirmed?
After your order is delivered, a photograph showing the package and its drop-off location may be sent to the mobile number associated with the order.
If you experience an issue with your delivery, please contact Support as soon as possible.
Product Information
Are Brooke Blaze beauty and body products private- or white-labeled?
No. Brooke Blaze Beauty & Body products are handcrafted and formulated in-house unless a product’s label and webpage specifically state otherwise.
Creating our products ourselves allows us to carefully select vegan ingredients, use intentional formulas, and maintain control over the production process. We do not outsource fully formulated products intended for use on the body.
What is the shelf life of Brooke Blaze products?
Brooke Blaze products generally have a shelf life of up to six months when stored properly.
For best results, keep products in a cool, dark place between 55°F and 75°F, away from direct sunlight, moisture, and excessive heat. Always follow any product-specific instructions shown on the packaging or product page.
Shelf life and performance for third-party products are determined by their respective manufacturers. When available, we will provide the supplier’s contact or warranty information if additional assistance is needed.
Where are your products made?
Brooke Blaze–branded beauty and home products are created by our in-house team in Los Angeles, California, unless otherwise stated on the product label or webpage.
Producing our own products helps us oversee ingredient selection, freshness, sanitation, authenticity, and the manufacturing process.
We also offer selected third-party products sourced from vendors around the world. Product-origin information is provided on the applicable product page whenever available.
We value fair trade, transparency, and responsible sourcing. Many of our vendor relationships have lasted up to over twenty-five years or longer, allowing us to better understand their products, practices, and supply chains.
Refunds and Replacements
What is your return policy?
Thank you for shopping with Brooke Blaze. If you are not completely satisfied with your order, please contact us so we can help.
All refund or replacement inquiries must be submitted within 14 days after the order is delivered.
Because of the personal-use nature of many of our products, we do not accept physical returns. Depending on the circumstances and our applicable policy, you may be eligible for:
- Store credit
- A refund to the original or an alternative payment method
- A product replacement
Please review our complete Refund Policy for eligibility requirements and additional information.