Here’s a refreshed, on-brand Shipping & Returns FAQ for Brooke Blaze that feels polished, luxury, and aligned with your clean, vegan, LA-crafted identity—while keeping all your original policy terms intact.
Shipping & Returns — Brooke Blaze
Brooke Blaze (“we,” “us,” or “our”) operates the website https://www.brookeblaze.com (“Website”). By placing an order through the Website, you agree to the shipping and returns terms outlined below. These terms are designed to set clear expectations and ensure a smooth, transparent experience for every order.
1. Availability & Stock
All items are subject to stock availability. While we strive to keep our online inventory accurate, occasional discrepancies may occur. If an item is back-ordered at the time of purchase, we will ship available products right away and contact you about your preference: wait for restock, or receive a refund for the unavailable item(s).
2. Shipping Costs
Shipping costs are calculated at checkout based on weight, package dimensions, and destination. The shipping total shown at checkout is final and will be charged with your purchase.
3. Returns & Exchanges
3.1 Change of Mind
Due to the personal nature of our products, Brooke Blaze does not accept physical returns for change of mind. All inquiries must be made within 14 days of receiving your order. Depending on the situation, you may be eligible for store credit, a refund, or a replacement item. If a return is accepted and processed, refunds will be issued as store credit for future use, and we will notify you by email once complete. Please note: shipping fees are non-refundable.
3.2 Warranty Claims
We honor valid warranty claims submitted within 90 days of delivery. Customers are responsible for prepaying return shipping, which will be reimbursed upon approval of the claim. Once we receive your return, warranty claims are processed within 7 business days. Upon confirmation, you may choose:
(a) refund to your original payment method
(b) store credit
(c) a replacement item (if available)
4. Delivery Terms
4.1 Domestic Transit Time
We ship within the 48 continental United States. Most domestic orders arrive within 2–7 business days.
4.2 International Shipping
International shipping is not currently available.
4.3 Same-Day Delivery
Same-day delivery is available in select Los Angeles metro areas. Orders placed before 2:00 PM PDT (UTC-07) will be dispatched the same day; otherwise, they will ship the next business day. Our warehouse operates Monday–Friday during standard business hours, excluding national holidays.
4.4 Address Changes
Delivery address changes can be made anytime before your order has been dispatched. Once your package has shipped, we are unable to modify the delivery address.
4.5 P.O. Box Shipping
We ship to P.O. boxes using postal services only. Courier delivery is not available for P.O. box addresses.
4.6 Military Addresses
We are able to ship to military addresses using USPS. Courier services are not available for these locations.
4.7 Partial Shipments
If part of your order is out of stock, we will ship available items immediately and send the remaining items once restocked—or cancel and refund the unavailable items, based on your preference.
4.8 Delayed Deliveries
If your delivery exceeds the estimated timeframe, please contact us so we can investigate with the carrier on your behalf.
5. Tracking
Once your order is dispatched, you will receive a tracking link to monitor your shipment using the latest updates provided by the carrier.
6. Damaged Parcels
If your parcel arrives damaged, please reject it from the courier if possible and contact our customer service immediately. If the package was delivered in your absence and damage is discovered later, please reach out to us for guidance on next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax is included in the price of goods as displayed on the Website at checkout.
8. Order Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already shipped, please refer to our returns policy for available options.
9. Insurance
All parcels are insured for loss and damage up to the value declared by the carrier.
9.1 Damaged in Transit
We will process a refund or replacement once the carrier completes their investigation into the damage claim.
9.2 Lost in Transit
We will process a refund or replacement once the carrier confirms the parcel as lost following their investigation.
10. Customer Service
For all customer service inquiries, please email us at info@brookeblaze.com.