FAQ

GENERAL

Brooke Blaze Account

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Email & Electronic Messages

If you place an order through our website or the Shop app using an email or mobile number, you are automatically added to our email list. Upon receiving emails, you are able to unsubscribe at any time. 

GIFT CARDS

Gift Cards are great items for friends & family! Upon ordering a Brooke Blaze Gift Card, you will receive an electronic Brooke Blaze Gift Card with a specific denomination. Gift Card denominations range from $25 to $500. Once a Gift Card is purchased, the card is sent immediately to the email information provided.

SHIPPING

Stock Availability. Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and then contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

What are the processing times? Processing takes up to seven (7) days. Once processed, orders are then shipped out. 

When does my order ship? Orders process up to two days. Once processed and prepared, orders are then shipped out. We pride ourselves in confirming and shipping orders in a minimal amount of time. This process from order to ship may take up to 7 days. If an order will take longer than a week, support will contact the customer for further information. 

How does my order ship? We offer domestic shipping through UPS and sometimes USPS. For APO, diplomatic, and international shipping, we ship through DHL and USPS.

Do I have to pay for shipping? We offer free shipping on orders $50.00 and up, shipping to addresses located in the 48 continental United States. Orders under $50.00 will incur a flat fee of $15.00 for shipping and handling. Orders shipping to eligible U.S. Territories will incur a $3 handling fee plus shipping fees.

Canada and Northern Territories orders will incur a $3 handling fee plus shipping fees. United Kingdom orders will incur a $5 handling fee plus shipping fees. Europe orders will incur a $5 handling fee plus shipping fees.

Where do you ship? We ship to the 48 continental United States. Territories such as Alaska (AK), Hawaii (HI), Puerto Rico (PR) and U.S. Virgin Islands (USVI) however, shipping costs and a handling fee of $3 will be adjusted and charged at checkout.

We deliver to P.O. Boxes through USPS.

We offer international shipping to: United Kingdom, European Union, and Europe Regions. Countries: Åland Islands, Albania, Andorra, Armenia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, and Turkey.

Do you deliver to APO addresses? Yes we do! Our military and diplomatic members absolutely need self-care! Please make sure to order items in accordance to your province, as we are not responsible for confiscated, prohibited items by customs, during shipping. 

Can I change the delivery address for my order? For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched for shipment. Once the package has been shipped, we are unable to change the delivery address.

Long Delivery Times. We try our best to stay within our processing and shipping time frames so you can get your items quickly. If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

My item will not ship because it is out of stock. What happens? Subject to stock availability, we try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and then contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

Tracking Notifications. Customers will receive a tracking link once an order has been shipped from our warehouse, which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Duties & Taxes. For international shipping, applicable duties, taxes, and shipping costs will be displayed at the Checkout screen. These prices will vary by region.

Sales Tax. Sales tax has already been applied to the price of the goods as displayed at the Checkout screen.

Insurance. Parcels are insured for loss and damage up to the value as stated by the courier.

Process For Parcel Damaged In-Transit. If you have received a delivery and it is damaged, please check items to ensure the condition (new, broken, etc.) as we try our best to properly pack orders to ensure items are shipped safely. If items are damaged, please contact us through Support. We will do our best to work with the courier, but you may need to provide additional information directly to the courier for the investigation. Once the courier has conducted an investigation and deem the claim complete, we will process a refund or replacement at the customer’s request.

Process For Parcel Lost In Transit. Please contact Support if you suspect your package has been lost in transit. We will do our best to work with the courier, but you may need to provide additional information directly to the courier for the investigation. Once the courier has conducted an investigation and deem the parcel lost, we will process a refund or replacement at the customer’s request.

LOCAL DELIVERY

Do you offer local delivery?

Not at this time, but we will in the near future near Holiday 2024. Below details our local delivery terms.

How much is local delivery?

Free! Just spend at least $40 and we will deliver to you same-day. We are unable to fill orders under $40 for local delivery.

Where do you deliver?

We offer local delivery by zip code in various Los Angeles County areas. You may look up your zip code below. We will continue to update and expand our local delivery areas.

Los Angeles

90004, 90005, 90006, 90007, 90008, 90010, 90012, 90013, 90014, 90015, 90016, 90017, 90018, 90019, 90020, 90021, 90024, 90025, 90026, 90027, 90028, 90029, 90030, 90034, 90035, 90036, 90037, 90038, 90039, 90041, 90042, 90043, 90045, 90046, 90047, 90048, 90050, 90051, 90053, 90054, 90055, 90056, 90057, 90060, 90062, 90064, 90066, 90065, 90067, 90068, 90070, 90071, 90073, 90075, 90076, 90078, 90080, 90081, 90082, 90083, 90086, 90087, 90089, 90093, 90095

Inglewood

90301, 90302, 90303, 90304, 90305, 90306, 90307, 90308, 90309, 90310, 90311, 90312

South Bay

90245, 90247, 90248, 90249, 90250, 90251, 90254, 90260, 90261, 90266, 90267, 90280

West Los Angeles, Silicon Beach

90094, 90230, 90231, 90232, 90233, 90272, 90291, 90292, 90293, 90294, 90295, 90296, 90401, 90405

San Fernando Valley

90402, 90403, 90404, 90406, 90407, 90408, 90409 90410 90411, 91201, 91204, 91205, 91209, 91210, 91221, 91225, 91226, 91304, 91316, 91335, 91337, 91357, 91401, 91403, 91404, 91405, 91407, 91411, 91413, 91416, 91423, 91426, 91436, 91505, 91506, 91601, 91602, 91603, 91604, 91605, 91606, 91607, 91608, 91609, 91610, 91614, 91615, 91616, 91617, 91618 

Beverly Hills, West Hollywood

90049, 90069, 90077, 90209, 90210, 90211, 90212, 90213

When do I receive my local delivery order?

Local delivery orders placed through our website or the Shop app by 2:00pm PST will receive the order by 8:00pm on the same day. 

Orders we receive after 2:00pm PST will be scheduled for delivery the next day. We try our best to deliver these types of orders early next day, which means by 12:00pm PST; although this is not guaranteed. 

You will be updated via SMS, Email, or Shop app, whichever method you select, from order preparation, delivery progress, and then to order delivered.

Can I order everything on the site for delivery?

Not all of our items are available for local delivery. However, we have many items available for same-day local delivery to your doorstep. Under Collections, you will find LA Delivery which has all of our eligible products in one place.

Where do I select “delivery” as I order?

Add all eligible items to cart and head to checkout. There, upon entering address, select Local Delivery and enter mobile phone number (and delivery instructions if needed) and continue checkout.

How much is local delivery?

Delivery is free for orders over $40.00. Under $40.00 will incur a flat delivery fee of $15.00.

How can I follow my delivery?

We use Shop app for customers to see their order delivery information. If you have submitted your phone number, you will also receive text alerts for when your order is fulfilled, if anything is out of stock, when the order is preparing for delivery, delivery status, and when order has been finally delivered.

How is local delivery of my order guaranteed?

Once order is delivered, a photo of the order and drop-off location will be sent to phone number on file. For any issues, customer is to contact support.

PRODUCT INFORMATION

Do you white label your beauty products?

Absolutely not! 100% of our Beauty & Body products are handcrafted (handmade) and formulated in house. We do this to make sure to use vegan ingredients to keep our products vegan, use minimal ingredients, and   We know what goes into our products if we’re the ones creating the products! We stand true by our word to never outsource full, formulated products that are intended for the body. 

What is the shelf life of the products sold on the website?

We can only guarantee that all Brooke Blaze products contains an average shelf life of up to six months if kept properly, which is in a cool, dark place between 55ºF and 75ºF. All other branded products, we are unable to guarantee performance or shelf life, but will provide that supplier’s information for further direct support and warranty information.

Where do your products come from?

Our Brooke Blaze branded beauty and home products are created in Los Angeles, California by our Brooke Blaze team. All of our skin and body products are never private-labeled, unless specified on product label and product webpage. By creating these products ourselves, we can ensure authenticity, pureness, freshness, sanitariness, and control the manufacturing process of our products.

Our third-party products we source from around the world. We include the origin of the product at each product webpage. We believe in the process of fair-trade and public equity to obtain these products and we uphold these values in sourcing goods and commodities for Brooke Blaze. Many of our vendors we have 5+ year relationships with and are very well aware of their trade journeys and practices of these sourced items.

RETURN POLICY

We thank you for your purchase, but if you are not completely satisfied with your items for any reason, we will be happy to assist you. All return inquiries must be received within fourteen (14) days after the order was received. Because of the personal nature of our products, we do not accept physical returns; but you may be eligible for a refund via store credits, via original or substituted payment, or product replacement. Additional information can be found here https://www.brookeblaze.com/pages/refunds